RETURN POLICY

At Vösh, each piece is handmade, so there may be slight variations that are part of its unique character.

For this reason, we do not accept returns or exchanges for reasons such as personal preference, minimal variations in color, size, or finish.

MANUFACTURING DEFECTS

We only accept returns in the case of manufacturing defects.

If you believe your piece has a defect, you must notify us within the first 48 hours after delivery by sending an email with:

Order number

Description of the defect

Clear photographic evidence

Our team will evaluate the case and, if appropriate, will offer a solution.

AVAILABLE SOLUTIONS

In the case of a confirmed defect, Vösh may offer, depending on availability:

Product replacement

Free repair

Full or partial refund

The solution will be determined on a case-by-case basis.

CONDITIONS TO APPLY

The product must:

Not have been used

Be in the same condition as received

Retain its original packaging

Claims outside the established timeframe will not be accepted.

SHIPPING ON RETURNS

In the case of a confirmed defect, Vösh will cover the shipping costs related to the return or replacement.

If the defect is not confirmed, the customer will be responsible for shipping costs.

DAMAGE DURING SHIPPING

If your order arrives damaged, you must report it within the first 48 hours with photographic evidence in order to initiate a claim with the shipping company.

FINAL SALES

All sales are final. No returns or exchanges are accepted outside of the mentioned cases.